FAQ
For Users
How do I purchase tickets on Riffs?
Simply browse through the events, select the one you're interested in, and follow the prompts to purchase your tickets.
What payment methods are accepted?
We accept major credit cards and various digital payment methods.
How do I access my tickets?
Your tickets will be available in your account and email after purchasing. On the website, click the menu in the top right and select "My Passport" to access them. In the Riffs app, you can find your tickets by tapping the Passport button at the bottom.
Can I get a refund for my tickets?
Refund policies vary depending on the event. Please check the event details for specific refund information or contact our support team for assistance.
Can I share event details with my friends?
Yes, you can easily share event details with your friends via social media and messaging apps directly from the Riffs app.
For Organisers
Why choose Riffs as your ticketing partner?
Riffs offers several key advantages:
- Mobile-first seamless user experience for fans to discover, purchase, and enjoy events
- Advanced analytics to optimize your sales and event strategy
- Easy social sharing to leverage fan influence and word-of-mouth
- Robust event management tools for ticketing, guest lists, and reporting
- Cross-selling opportunities with your existing content
- Access to the Riffs community of music fans
- Secure and reliable platform to handle high-traffic events
- Dedicated customer support
- Flexible payment options for attendees
How do I list an event on Riffs?
To list an event, email [email protected] to register as an organizer. Once set up, use the event creation tool to add your event details, set ticket prices, and publish the listing.
What tools does Riffs provide for event management?
Riffs offers a comprehensive suite of tools for event management, including real-time ticket sales tracking and audience insights, with more advanced features coming soon.
How do I get paid for the tickets sold?
Payments are processed and transferred to your designated account according to our agreed payment schedule.
Can I offer special deals or promotions?
Yes, you can create and manage special deals, discounts, and promotions through the Riffs platform to attract more attendees and boost ticket sales.
